Last updated: October 2, 2026

Refund Policy

Draft for legal review. Because prescription products are prepared for an individual patient, shipped medications generally cannot be returned or refunded.

Before shipment

Cancellation requests should be submitted at least 24 hours before a scheduled shipment. A stop cannot be guaranteed within 24 hours of shipping.

Prescription decision

Your payment method may be pre-authorized, but you are charged only if treatment is prescribed, subject to the checkout disclosures.

Shipping issues

Report damaged, incorrect, or missing shipments promptly using the support channel shown in your account.